Shonola Damilare

Customer-Centric IT & UX/UI Specialist

Ogba, NG.

About

Highly versatile professional with a proven ability to deliver exceptional customer experiences, optimize digital interfaces, and manage robust IT support operations. Adept at leveraging UX/UI design principles to create intuitive user journeys, enhancing brand visibility through strategic social media management, and ensuring seamless technical functionality to drive client satisfaction and operational efficiency.

Education

Moshood Abiola Polytechnic

Abeokuta, Ogun State, Nigeria
National Diploma (ND) Computer Science

Languages

English

English,Yoruba

Proficient

Skills

Customer Service

Client Relations, Issue Resolution, Customer Satisfaction, Communication, Support.

UI/UX Design

User Interface, User Experience, Wireframing, Prototyping, Usability Testing, Figma, Adobe XD.

Social Media Management

Content Creation, Community Engagement, Brand Management, Digital Marketing, Social Media Strategy.

IT Support

Technical Assistance, Troubleshooting, System Maintenance, Hardware Support, Software Support.

Computer Science

Programming Concepts, Data Structures, Networking Basics, Software Development Principles.

Work

Rg mart logistics

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Customer service representative

Lagos, Ogba, Nigeria

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Summary

A customer service representative with strong communication and problem-solving skills, dedicated to providing excellent support and ensuring customer satisfaction. Experienced in handling customer inquiries, resolving complaints, processing orders, and maintaining positive customer relationships. Proficient in using customer service tools, managing multiple tasks efficiently, and working effectively in fast-paced environments while maintaining a professional and friendly attitude.

eHealth Africa

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Ui/Ux designer

Kano, Bafana, Nigeria

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Summary

Creative and user-focused UI/UX Designer with experience designing intuitive, visually appealing, and user-centered digital products. Skilled in user research, wireframing, prototyping, and creating responsive interfaces using tools such as Figma. Passionate about solving user problems through thoughtful design while collaborating with cross-functional teams to deliver seamless and engaging user experiences.

Toplux hair vendor

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Social media manager

Lagos, Ikeja, Nigeria

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Summary

Creative and results-driven Social Media Manager with experience developing content, managing social media platforms, and increasing audience engagement. Skilled in creating content calendars, writing compelling captions, analyzing performance metrics, and executing social media strategies that align with business goals. Strong communication, creativity, and organizational skills with a passion for building brand awareness and fostering meaningful online communities.

References

Professional References

Available on request